Last updated: January 2025
This Cancellation and Refund Policy outlines the terms and conditions regarding subscription cancellations and refunds for Prepyx services. By subscribing to our premium plans, you acknowledge and agree to this policy.
Important Notice:
All subscription payments made to Prepyx are non-refundable. Once you have purchased a subscription plan (monthly, quarterly, or annual), you will not be eligible for a refund under any circumstances.
You may cancel your subscription at any time by:
Once your subscription expires after cancellation:
Subscriptions are non-transferable. You cannot transfer your subscription to another user or account. Each subscription is tied to a single user account and cannot be shared, sold, or transferred.
If you experience technical issues that prevent you from accessing the Platform, please contact our support team immediately at support@prepyx.com. We will work to resolve the issue promptly. However, temporary technical difficulties do not qualify for refunds.
If you believe you have been incorrectly charged due to a billing error:
If your payment method was used without your authorization, please:
6.1. Premium subscriptions automatically renew at the end of each billing period.
6.2. You will be charged the then-current subscription price unless you cancel before the renewal date.
6.3. We recommend canceling at least 24 hours before your renewal date to ensure the cancellation is processed in time.
6.4. You will receive an email reminder before each renewal.
7.1. We reserve the right to suspend or terminate accounts that violate our Terms of Service.
7.2. In cases of account termination due to Terms of Service violations, no refund will be provided.
7.3. If we discontinue the service entirely, we will provide advance notice and may offer prorated refunds at our discretion.
8.1. If we offer a free trial period, you may cancel during the trial to avoid charges.
8.2. You must cancel before the trial period ends to prevent automatic billing.
8.3. Only one free trial per user is permitted.
9.1. If your payment method fails during renewal, we will attempt to charge it again.
9.2. Your account may be suspended if payment cannot be processed after multiple attempts.
9.3. It is your responsibility to maintain valid payment information.
10.1. You may downgrade from a quarterly plan to a monthly plan or vice versa.
10.2. Downgrades take effect at the start of the next billing cycle.
10.3. No refunds or credits are provided for downgrades.
If you have questions about cancellations, billing, or this policy, please contact us:
Email: support@prepyx.com
Subject: Subscription Cancellation Request
Include: Your account email and reason for cancellation
We reserve the right to modify this Cancellation and Refund Policy at any time. Material changes will be communicated via email or through a notice on the Platform. Continued use after changes constitutes acceptance of the updated policy.
This Cancellation and Refund Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.